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Service Overview
Kreat is committed to providing customers with professional, efficient, cost-effective, and energy-saving crushing and screening solutions.
Service is Kerrytech's.
Core Competitiveness
Service is the core competitiveness of Kreat.
Service Assurance
From its inception, Kreat has positioned service as one of its three core competitive strengths. In the early stages, when product quality lagged behind that of industry peers, service emerged as the decisive factor in earning customer trust. Today, amid intense competition driven by product homogenization, service has become a key consideration for customers when choosing Kreat.
Lecturer Team
Kreat provides 15 comprehensive and systematic training programs for each client’s technical personnel, including Fault Diagnosis and Troubleshooting Training, Equipment Maintenance Training, and On-site Equipment Operation Training. During the operation of the project, trained instructors provide ongoing follow-up to evaluate and optimize project performance, ensuring stable and reliable operation.
From Transaction to Relationship: Redefining Service
Kreat’s value proposition for full lifecycle services (elevating one-time transactions to lifelong, ongoing partnerships and reshaping the industry’s value logic)
Stable production capacity
Address the significant capacity fluctuations and low utilization rates inherent in traditional operating models, thereby ensuring continuous, efficient production.
Cost-controlled
TCO deconstructs five core modules to address the pain point of uncontrollable operational risks.
Asset preservation
Committed to slowing the decline in the residual value of used equipment and enhancing the overall lifecycle value of assets.
TCO Large Models and Business Models
“TCO” Model Analysis
I. Direct Purchase Cost Accounting
II. Operating Cost Analysis
III. Maintenance and Servicing Analysis
IV. Post-Disposal and Residual Value Management
V. Residual Value Management
The model includes: equipment purchase cost, depreciation, energy consumption, labor, consumables, and more.
Diversified Business Model
Buy directly
Traditional model, asset ownership
Finance lease
Pay in installments to ease financial pressure.
Rent-to-own
Flexible options to reduce decision-making risk
Charged by the ton
Pay-as-you-go: service is the product.
Global Service Network
Establish a three-tier inventory system to achieve “rapid response, timely on-site delivery, and efficient problem resolution,” while a shared inventory model reduces customers’ capital tie-up.
Regional Master Repository
Establishment of Safety Stock for Critical Components
Service Station
On-site service, pre-deployment, and rapid response
Service Team
After-sales engineers and operators—a professional service team—stand ready to provide support at any time.
Customized Service Support
Fault Monitoring and Diagnosis
Continuously analyze abnormal data using vibration, temperature, and pressure sensors. Based on historical data, issue early warnings for the replacement of wear-prone components.
Device Operation Data Subscription
Subscribe to device operating data and monitor device status at any time.
Remanufacturing Services
This service is currently available only in the China market.
Remanufacturing Processes and Quality Standards
We offer specialized remanufacturing of core components, providing customers with cost-effective alternatives that deliver performance comparable to new equipment and supporting a circular economy.
1. Trial Operation Diagnosis—Data-Driven, Precise Assessment;
2. Complete machine disassembly—standardized dismantling for non-destructive separation;
3. Deep cleaning—dual physical and chemical cleaning;
4. Precision Repair—Adhering to OEM Standards, Empowered by Advanced Technology;
5. Refurbishment and Enhancement—A Simultaneous Renewal of Appearance and Performance;
6. Complete Unit Assembly — Modular Assembly for Reproducible Precision;
7. Commissioning and outbound shipment—run-in testing, followed by issuance of a remanufacturing certificate.
Value Matrix
KREAT has consistently adhered to the “Five Highlights” philosophy of customer value creation:
Sign the contract
Clarify the scope of services
On-time delivery
Rapid Delivery and Acceptance
Operation Monitoring
Remote detection and proactive prevention
Maintenance
Mission accomplished, regular inspections.
Upgrade
Offer customized upgrades and performance enhancements.
Remanufacturing
Equipment Residual Value Management and Full Lifecycle Services
Dedication
Dedicated in Mobile Crushing & Screening domain and kept unchanged
Innovation
keep leading position by focusing on technology-driven & customer-driven
Delivery
Contract based & Reliable Quality：Premium parts & Robust products
Quality
Premium parts & Robust products
Service
Always available upon customer demands throughout service lifecycle
Service Culture
To deliver services that are systematic, value-driven, standardized, professional, and differentiated, kreat has established a comprehensive, systematic, and standardized service assurance framework, ensuring meticulous execution and precise handling at every stage.
Contact Us
Phone:400-0871-528
Email:info@ynkreat.com
Company Headquarters Address: No. 1 Jinshan Road, Yanglin Industrial Park, Kunming City, Yunnan Province
Yanglin Factory: No. 1 Jinshan Road, Yanglin Industrial Park, Kunming City, Yunnan Province
Malong Factory: Hongqiao Equipment Manufacturing Zone, Malong Industrial Park, Qujing City, Yunnan Province
Technical Support:www.300.cn Kunming